Hairdresser ordered to pay client more than $7000 over botched treatment

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A NSW hairdresser has been ordered to pay a former client more than $7000 after her hair was severely damaged during a treatment.

Danielle Gold had her hair bleached and had hair extensions applied by hairdresser Simon Cahill, also known as Simon William, last year.

The treatment cost her a total of $1091.

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Before the treatment, Cahill determined Gold’s hair was suitable for the bleaching and hair extensions.

Following the first treatment, in which Gold’s hair was bleached, she said she was left with a noticeable yellow banding.

Cahill then proceeded to apply the extensions.

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“Ms Gold was not happy with the work, saying that the banding could be seen, the extensions could be seen,” a tribunal decision said.

Gold attended the salon three times in the next week to have the issues rectified.

During that time, Gold told Cahill the extensions were breaking her hair.

A week later, after more toner treatment was applied, Gold attended the salon again and Cahill offered to apply more hair extensions, which Gold said were the wrong type.

After they were applied, Gold said they were difficult to brush and could be seen.

Gold said after all the treatments and rectifications, her hair became dry, matted and gaps appeared.

She claims her hair was damaged and another salon began treating it for breakage.

“In my professional opinion that the services completed on Danielle’s hair were severely damaging causing large loss of hair quantity, bulk and length,” a separate hairdresser who had seen Gold’s hair before and after the treatments with Cahill said.

Gold also claims when her hair became damaged, Cahill recommended a wig.

Following the botched treatment, Gold made a claim in the Civil and Administrative Tribunal, claiming the services provided by Cahill were not performed with due care and skill.

She made a claim for more than $12,000 compensation for both the money she spent on the treatment and on repairing her hair.

During the proceedings, Cahill made no submissions, but it was agreed he had already reimbursed Gold $540.

In a decision handed down earlier this year, General Member of the tribunal Jeniffer Drennan found Cahill breached Australian Consumer Law and did not perform the works provided with “due care and skill”.

Drennan ordered Cahill to pay Gold $7862 for the cost of services that would be required to restore her hair over the 24 months following the treatment.

With the amount he had already refunded her, the total Cahill was ordered to compensate Gold was $7322.